Quick to call after complaint but still nothing!!!

On the 26th of June I laid a complaint here on Hellopeter and within an hour received a call from Nedbank to say they would sort out my query on monday. On the Tuesday I received a reply from my complaint on Hellopeter from Nedbank with the story about improving their systems etc. Attached was a paid up letter from an account I paid up last year which is the wrong account, there is a big difference between a credit card and a personal loan, I very clearly asked for the one for the personal loan. I rep**** to say please send me the paid up letter of the account I just paid up with the account number etc..... Funny I still sit here and they have not even bothered to respond.<br> <br> Nedbank, I would like my paid up letter, I have now begged, pleaded and nagged for this. Why wont you give it to me???? You have your money in full. A simple thank you and my letter would be so very nice!