1 reviews | Active since May 2017
Queued for 2 hours, told to come back
I just spent the last 2 hours at Nedbank Benmore, queuing then sitting with someone. After the 2 + hours elapsed, I was told to come back later for what I needed as the system was down.
Computers can be strange at times and I understand a lot of things are beyond control - but I struggle to understand why it took 2 hours to tell me that what I wanted wasn't working at the moment and I would have to come back later.
Dear Adrian
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Adrian
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team