Questionable values

I tried several times to increase my credit limit on my credit card via the app. I was not successful as it came only to a point and then seized. Yet I got email evetytime informing me to complete transaction. I dialed your customer nr and was told that the reason is that I'm partially private banking and other "normal" account hence I couldn't complete. I have never given nedbank consent to move my account to private banking. I was approached by Heila but I declined. Is nedbank so desperate to get clients that they would go to this extremes??? Inconvenience me as a loyal customer for a very long time. I have approached other banks as I'm not happy with nedbank. Still not able to increase my credit limit after Shazima assisted me. Ridiculous!! You never respond to customer complaints that are logged via hello Peter