Nedbank

<p>Nedbank instituted a Judgement against me without even having a summons sent to me and without giving me due notice. This has damaged my credit record and could have easily been avoided had the bank communicated with me.</p> <p>In an effort to sort out the matter amicably, I requested a settlement amount. I was informed that I qualify for a 40% discount and the&nbsp;settlement amount was provided. I committed to paying the amount, in full, on the day the balance was provided. I did just that.</p> <p>Two days later I received sms confirmation that the&nbsp;deposit was made. I then called the&nbsp;bank to query when the settlement confirmation letter would be issued and when the Judgement would be lifted. I was told that a letter would be issued within 7 days and the credit bureau record would be updated within a month or so.&nbsp;</p> <p>The following&nbsp;day the bank contacted me and informed me that they made a mistake with the discount and that I qualified for a 20% discount only. I was told that I need to pay in an additional amount. I questioned this and the call centre agent&nbsp;told me that the discount&nbsp;can fluctuate.&nbsp;She&nbsp;could not fully explain why the bank was&nbsp;reneging on the 40% discount. I asked to speak to the Head of Department and, after being kept on hold, was informed that I would be called back. I have received no call from the bank as yet!!!</p> <p>&nbsp;</p> <p>&nbsp;</p>