Query not attended to or activate account

On Sunday I called Nedbank to lay a complain about an account I made a deposit too an amount of R150 .I couldn't get hold of the account holder and I thought he's running away with my money .he then rendered the service as agreed .I called the bank back to withdraw the case .I was advise that i need to send an affidavit to state that I dispute the matter which I did .I then call the bank back and was provided with an email *** the consultant told me the case is not yet allocated they will close it .on Monday a different consultant when was following up told me it can take 24-72 hours to be resolved .I phoned in the morning again to follow up and during the day I spoke to *** she told me the ***** department they looking for my number so they can be able to close it on their end .I waited and waited and she also ensured that she resend the email to the department .I'm not getting any assistance.i don't have an account with Nedbank and there's no case .they must remove the block on the acc holders account profile as he would like to use it .here is the case number :Gfs241608 Nedbank case number