Query / complaint remains unresolved after 5 weeks!

<p>It is with much frustration and disappointment that I now have to resort to this medium in an attempt to get my query with Nedbank resolved.</p> <p>Two automatic payment orders (different amounts paid from my cheque account to my credit card account) were affected on my account and NO ONE can tell me after a month of dealing with various consultants who authorized / loaded this. This matter is very concerning as there are transactions on my account without my knowledge / consent and the fact that no one can give me an answer is just pathetic!</p> <p>My first phone call was on August 1st (Ref nr ********** 2) where I have spoken to a Vivienne and Jasmine. After no feedback was received (except for an update or two, but no solution), I again phoned on 10 August (Ref nr ********** 1) where I was on the line with Annelize. After this, it was a Rashnie who referred me to a Portia Ngubane and the last consultant was Tshego Bokaba. I insisted on Tshego’s contact number as I needed to explain the situation from the beginning with each consultant I was put into contact with. I have tried this number NUMEROUS times last week, but no answer. </p> <p>I have furthermore made it very clear that if this is not resolved by the end of August, they leave me with no choice but to lodge a complaint on Hellopeter.</p> <p>IS THERE ANYONE COMPETENT ENOUGH AT NEDBANK THAT CAN RESOLVE THIS QUERY?</p> <p> </p>