Queries is a constant transfer game with no help

I'm writing this review on behalf of my sister-in-law. She has a home loan with nedbank and she is trying to get a 3 months bank statement. The reason she needs the three months bank statement is because she cannot afford to pay and she needs the statement to do an application for a donor to pay on her behalf. Her home loan has nearly been paid with an outstanding amount of about R10,000. We have been trying to get a bank statement for the last few weeks transferred from customer service to legal too short fall recoveries. Every time we call it's about an hour on the phone with agents dropping calls, and having to redial. The last department is always unavailable and the email address that was supp**** is not valid. *** it seems Nedbank likes dragging things out so they can add for interests and fees. All we want is the three month bank statement so we can pay the balance and never have to deal with this bank again.