Quematic system a disaster

<p>I visited Nedbank in Gardens Centre last week Friday 13th January 2017 at approximately 1325. I got a ticket, waited 20 mins to enquire regarding the wait, it difficult to ge the attention of staff. When I did get the attention of someone, I was told "maybe your number was called?" No, my number was still displayed on the screen. What irritated me was that people were walking up to the enquiries counter without tickets. I was told this by the branch manager and to make it more "acceptable" one of the individuals who walked up to the counter had been at the branch before. Then to be walked up to the counter by the branch manager does not make it better and it also does not make it better when the guilty customer smilingly admits his guilt. My experience was not made better by the person at the counter who couldn't really be bothered, who whilst assisting me with my query did not come across as very helpful at all. She did call the call centre on my behalf but all done without any enthusiasm. I couldn't get her name as her name tag was not visible. As I left the bank I enquired regarding the complaint procedure and was told to contact the call centre. I was asked regarding the nature of the complaint and when I stated that people had walked up to enquiries without tickets, I was told that never happens! Well Nedbank, now you know that it does happen! I was asked who assisted me and when i pointed the person out, I was told it was the branch manager. I am still waiting on Nedbank to get back to me with regards to my query.</p>