Putrid incompetence, worst bank in the world.

So once again nedbank has outdone itself with its putrid service an incompetence. After I spoke to Cindy Huyzer the service manager regarding my loan account once they resolved my covid payment break as I only received relief for 2months, I then stated that it's ok an the 3rd month does not need to be refunded an instead used to cover my arrears on my existing loan. Cindy then transferred me to a loans collections agent as I wanted to clarify that I have no outstanding amounts owing an not in any arrears which the consultant confirmed. I have now been receiving calls from nedbanks legal department saying I'm in arrears an when I confirmed this with Cindy she tried to say it's from my 1st loan I settled in January already which makes no sense an then this afternoon I received a sms stating I should call NRR for my "seriously overdue nedbank account". I am now at wits end, I literally hate nedbank an ur people are all *********** ***** including ur service manager Cindy Huyzer who still has not gotten back to me regarding this, I would now like my funds refunded for the month I was not on a payment break an the amount I "owe" nedbank can be taken from that an the rest transferred to my account. Something needs to be done to get nedbanks liscence suspended by the ombudsman.