Putrid customer service

<p>I went to the Strand street branch today to speak to someone in enquiries. I waited in queue until I was next send when it was my turn to see the consultant a gentleman came out of nowhere infront of me. The consultant, Jadine Jock, told me he was there earlier and she asked to come back at 12:00. I asked if I could so the same and come back later, directly to her. She agreed and said she leaves at 16:00 but I should b there before 15:30. I returned at 16:25 but Jadine was on her way home. She refused to assist me and left the branch at 15:27, before her shift ended. This was confirmed by the branch manager, Victor Marholm. After explaining my situation to him, he further refused to assist me and I left the branch. Please assist.</p>