Put on hold to never be helped

<p>Nedbank needs to do something about their service towards clients that can only phone for assistance and not facially go into a branch. I phoned several times 03/04/2017 – and been put on hold for 13min at a time. This is ridiculous and unacceptable since I have an issue only the bank can solve. How do they want business if they don’t care about answering the phone and solving the problem. Nedbank, this is not the service I am use to and if this is the case I will inform everyone I know banking with you to close their accounts.</p>