Pushing responsibility

<p>My helper's daughter withdraw money from an ATM more than a week ago on a Sunday and everything seemed normal and the machine ran as though the money was coming out but it never did. Sh called the number on the ATM and was told to go to any branch to report it. She went to the Nedbank at Chris Hani Mall Vosloorus to report it and was told to go open a case and bring accompanying documents which she did. She went back to submit all documents required and was told that maybe someone was watching her while withdrawal. What kind of a nonsense answer is this, I thought the bank would investigate first and then give her a valid conclusion once investigations are&nbsp;done. Why is this sounding like "sorry even if our machine had a problem on that day which is the reason why you did not get your money , we will use old tricks not to pay you". This is so dissappointing especially because am a Nedbank client myself, such service is uncalled for! Come on man Nedbank!</p>