1 reviews | Active since Dec 2016

03 Sept 2018, 13:05

PROTEA GARDENS NO SERVICE AGAIN (3)

The scenario is as follows, we are a business that banks with Nedbank, now on TWO previous occasions we have complained to the Head Office about the PROTEA GARDENS BRANCH that cannot provide their business clients with change at the end of the month AGAIN!!!! The second time i complained the Branch manageres and i came to an agreement that they would keep a certain amount of change for us. Well that didnt last long because now they are OUT of change again and here i am AGAIN complaining about NEBANK that cant seem to manage their Branches!!!!!! One would think in this day and age where customer service should be a priority that a Brand like Nedbank would take their Business clients more seriously!!!!!! I want to know from Nedbank Head Office what are they going to do about this because it is quite obvious that your Protea Gardens Branch have no regard for their Head Office or Clients!!!!

0
Replies (6)
Nedbank
Nedbank's reply03 Sept 2018, 13:23
Official

Dear Nikki

Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.

Kind regards

Client Service Support

's update03 Sept 2018, 13:28
Reviewer Update
Your resolution Manager should ask senior management what THEY are going to do about this ongoing lack of service from this Branch!!!!
's update03 Sept 2018, 13:54
Reviewer Update
The last complaint was on the 5th July 2018 about exactly the same issue????
's update05 Sept 2018, 10:04
Reviewer Update
Today is the 5/09/18 with NO RESOLUTION MANGER call or action from NEDBANK isight!!!!!! So here we go again!!!
's update05 Sept 2018, 10:56
Reviewer Update
Waiting in anticipation for that resolution manager to contact me since this was reported 3 days ago!!!
's update05 Sept 2018, 11:07
Reviewer Update
I will find a director's details and email him/her and hopefully they will respond with a resolution.