Proof of payment

somebody, Please help. i have been requesting proof of payment that was done in November from Nedbank, I get send from pillar to post. i don't understand such a big corporation will struggle with retrieving a proof payment. the call center agents are impatient or they don't know what they are doing. I get calls almost every day to get told that the system if off line for the past 8 days. what is the point of telling the system is off line as all I want is proof of payment. Your slogan make things happens is totally the opposite of what am experiencing. your Internet banking is not user friendly as compared to other banks. i must say am really disappointed<br> <br>