PROMISES, PROMISES, PROMISES - ALL EMPTY!!!!!!!

Why even bother sending you a message on the 8th of the month to say your bank card is expiring at the end of the month and your new card is on its way to the selected branch. Went in to the branch on Tuesday 27 September, now bank card. Cashier told me the card is with the courier company and would be there the next day, but I will receive a sms when the card is at the branch. Phone the call centre on Thursday 29 September so they could inform me my card is on its way. The lady of the call centre promised me that my card would be delivered on Friday 30 September. Phoned the call centre Friday 30 September at 15:15, the arrogant guy told me that my card is still not at the branch. I told him that I need my card today (Friday) as my old card will expire at midnight and I need it to do shopping over the weekend. This same arrogant guy told me to buy vouchers from my money app to buy groceries. At this stage I asked him to tell his manager to phone me back as I don't want to talk to him. At 15:44 I phoned the call centre again and requested to speak to a manager. The manager was on the phone and I asked that he should call me back.

Today is Saturday 1 October, still waiting for the manager to call me back. Still waiting for my bank card.

Very dissapointed as I am banking with Nedbank for more than 20 years