Promised to cancel Policy ref no.321566 not done

What a ****ndous service I 'm recently experiencing from the Nedbank Group.I 've been a loyal client for the past 11 years.The problem started when I had a need for funds and had no option but to approach them for a Loan, advised them that I have the policy that I'll cede so that I must not pay double for the same thing and because theirs is a short term.Since December I 've been contacting Nedbank to cancel the Policy,firstly they never advise where to get the cession form.I had to go from pillar to post until I spoke to Nicole and Thulani that I was given the correct but not holistic information.Spoke to Karen in policy cancellation,she was not interested.They just gave me useless ref numbers without solving my query.First is was the debit date they decided on the date after numerous attempts,telling them not to as I was still sorting out the insurance but my plea fell on DEAF ears.Eventually they acknowledged my cession application and responded with no signature-\We hereby confirm that your policy has been accepted. The Nedgroup Life policy will be cancelled effective Jan [Email Removed] this