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postyvonne P

1 reviews | Active since Jul 2016

17 May 2017, 10:25

Promise of a call back- 3 hours later nothing

<p>I was very impressed when I was assisted at 7 am this morning by the Nedbank helpdesk. However the issue was not solved, so the promised to call me back- this was almost 3 hours ago and I still have not yet heard anything. </p> <p> </p> <p>This is really dissapointing..,</p> <p> </p> <p>Nedbank please deall with this. </p>

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Replies (1)
Nedbank
Nedbank's reply17 May 2017, 15:31
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kindly note that due to a problem experienced on the Hello Peter website you can expect a delay in the response from Nedank.

Kind regards

Client Experience Team