Promise not kept

Hi All,

I got debited twice for personal loan without any communication and I also never received any communication if I ever missed any payment. They wasn't any arrangements that were ever made my me regarding my account, and if a payment was ever missed I would have received communication of such and that I never received. And to be debited twice unaware causes a lot of confusion and financial burdens.

Your complaint has been logged with reference CCM ***0, With regards to the attached inquiry. I was successful on a call with collections department and they said it will be refunded back to my account and it might take up to 3 working days.

Now 3 days have passed and still nothing. I understand payment was missed in December because I didn't receive any debit and now they are telling me that they won't refund after promising your client.