Prolonged ***** Case (Nedbank not safe)

On the 30th of November, I received SMS's that said that I had made purchases online, I immediately called Nedbank to inform them of the ***** that was taking place in my account, prior to that I had blocked my card.

When I try to get feedback on my case, one consultant said she couldn't find my case with my reference number and the one today had me going through to other people before I dropped the line.

It's very frustrating cause the consultant today proceeded to tell me that not only was an OTP accepted on my phone but my card details were compromised, whoever it is apparently is overseas (Mind you I still have my old card - it wasn't ******). I have never accepted any OTP that I wasn't aware of and it seems that Nedbank would like to prolong this investigation and make it my fault. I have heard from other people that this has happened to them and I'm wondering if Nedbank may not be as secure as we think it is.

I just wish they would take my case seriously and know that it is the festive season, I'm a student with one parent, I just lost all my savings and I don't know who can help me access my funds as soon as possible.