Profile locked

<p>We incorrectly entered my fathers password 3 times on online banking. It locked us out. Normally if this happens he can call and reset it over the phone. When he did call they said because his account starts with a "3" he has to come into the branch. </p> <p> </p> <p>Today he took leave to come into the ballito branch. The lady tells him she will not reset it because the company is undergoing degregistration. Firstly this is not true. Secondly he has his person and busness accounts linked on one profile. How can he be denied to his funds. Even if there was a registration process, it is still his money. We are sitting without any money. </p> <p> </p> <p>How can this be possible? Pease call us on ********** 968 and sort this matter out immediately. </p> <p> </p>