Professional Banking team a disappointment

I am extremely frustrated by Nedbank's Professional banking team. I have had to reach into my savings which I have with another bank, due to funds in my Nedbank credit card being inaccessible from Saturday afternoon. Funds I transferred from cheque card on the same day are hanging somewhere on the systems due to a certain status on the credit card "activity review", although the have left my account. That means that I was out of funds in my cheque card and out of funds in my credit card since they could not be credited. To my surprise, the professional banking team was not available to assist me because they do not work weekends, but I was travelling on Sunday. Meaning, I have to travel with no access to funds or cancel my trip. No one could help me on Saturday from Nedbank, so I had to make my own way. This is the first problem.

The second problem is with ********** transactions for Netflix gong off this same card. I reported this to the professional banking team in June already and have been asked to complete forms twice already as I have been picking up more transactions. I was told that they need about 6 weeks to fix it, however now I picked up new transactions that have actually occurred after I reported the issue. NEDBANK; I just need to know, if I have reported the issue, how many times should I complete your forms for the issue to be sorted since it is the same Netflix transactions?