Professional banking service

Firstly, I would like to say I am highly disappointed in the service I have been receiving from Kwasi, it feels as if Thabo is my professional banker.

These are the current issues:

1. I specifically asked numerous whether my debit orders were moved, and all the responses I received from both Kwasi and Thabo was yes it has. On Friday and last night my debit orders went off my previous bank account. 2. I received an email only after my debit orders went off from both of you stating that it cannot be done by a third party. Nedbank has false advertising as it states on the website it can be done easily. 3. Having said the above as a professional banker and service manager, why lie and state it has been moved? Why not say I have to switch it myself and Nedbank cannot do it! 4. During a meeting with Kwasi a few weeks ago there were a few stuff that needed to be sorted out, to date nothing has been done.Due to the delay, I have been using other entities. 5. From day one there has been endless problems, to the extend of wrong bank cards being ordered. 6.Sello, please note that should Kwasi not be able to resolve these issues and be proactive, please remove me from professional banking as a client I have to do everything anyway!