SM
Sheila M

1 reviews | Active since Sept 2016

14 Oct 2016, 13:49

Professional and Helpful

<p>I'm sorry for posting this review late, I was busy. I would like to pass my mom's and my huge thanks to the Nedbank branch at Protea Gardens and more especially Pamela Pillay who is an Excutive Services Support. On the 13th ofAugust 2016 my mother was ****** money from her credit card and the branch at Maponya was not helpful at all. We then went to Protea Gardens and the people were professional but they took long to get to us then on the 05th of September 2016 we went to vent our frustration on Hello Peter, a very well mannered and extremely helpful lady Pamela took over the case in just 2 days the money was refurned on my mom's credit card. Thank you so much for all your assistance. Your professionliasm and assistance is truly remarkeable. KEEP UP THE GREAT WORK YOUR DOING!!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply14 Oct 2016, 14:40
Official

Dear Palesa,

This is really outstanding feedback. We are happy to hear that Pamela was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards

Client Experience Team.