Product knowledge/poor service

Trust Nedbank to ask you to visit a branch for fica, and when you make time to visit the branch they explain that the people that are available do not know how to update fica for clients,that time you prioritised your time and petrol money to visit the branch….wonders shall never end,in my mind I’m like,you are the ones sending me smses to urgently visit the branch.A guy that works there even asked if I can come some other time