Problem with downloading PDFs

This problem applies to downloading statements, proof of payments, etc.

I have twice tried to resolve the issue by phoning ***, but that help was so frustrating I gave up. I won’t try there again. One call lasted 17 minutes and got absolutely nowhere!

I use a computer and internet banking.

I can download a statement. There is the statement on the screen. I click the Download button on the top right corner. The statement downloads.

But now I am locked out of the banking system. I have to log in all over again to be able to download a second statement. And log in again to continue with internet banking.

Downloading proof of payments has the same problem.

I do multiple payments and make 4 payments. I want to download 4 separate proof of payments, one for each recipient. I select the first recipient and download the proof of payment. But now I am locked out of the internet banking. I have to log in again. But now I can’t download the other 3 proof of payments. No way to get back to them.

Frustrating to the extreme. And ***is frustrating to the extreme.

I am hoping you can resolve this issue ASAP. The usability of the Nedbank internet banking is very very bad.