RC
Rina C

1 reviews | Active since Oct 2011

08 May 2017, 11:17

PROBLEM WITH DEBIT ORDER

<p>NEDBANK CHARGED ANOTHER PERSONS DEBIT ORDER TO MY ACCOUNT FOR 2 MONTHS, AFTER NUMEROUS QUARIES I REVERSED AND CANCELLED THE DEBIT ORDER.</p> <p>THIS MONTH MY PERSONAL LOAND AND MFC VEHICLE DEBIT ORDERS DID NOT GO THROUGH</p> <p>I WENT TO MY BANK AND THEY CONFIRMED THAT NOTHING WAS STOPPED FROM MY SIDE REGARDING MY PERSONAL LOAN OR MFC DEBIT ORDER, NOTHING EVEN REFLECTED ON MY BANK STATEMENT THAT THEY TRIED TO PUT THE DEBIT ORDER THROUGH</p> <p>THEIR EXCUSE IS THAT THE DEBIT ORDER I STOPPED AFFECTED THE OTHER 2 DEBIT ORDERS WHICH IS ABSOLUTELY NOT POSSIBLE</p> <p>I KEEP ON GETTING SMS'S THAT MY DEBIT ORDERS DID NOT GO THROUGH NOBODY IS ABLE TO ASSIST ME TO CORRECT THIS WHAT AM I TO DO?</p>

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Replies (1)
Nedbank
Nedbank's reply08 May 2017, 12:41
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

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Client Experience Team

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