Problem, upon problem, upon problem since joining this bank...

Ever since I opened my Nedbank accounts, I have had countless problems. Opening the accounts took several days so system errors could be sorted out, each day spending hours on end at the branch trying to finalise the accounts. Getting through to the call centre is always a disaster... When needing assistance from the branch you spend hours waiting in line, or all branches in your area and surrounding areas are offline for more than 2 days.

My most recent frustration came when my account became compromised and was drained in a matter of minutes and I was de*****ed of thousands of rands. What a way to go into the new year... While on the line with the call centre, holding for several minutes to reach a consultant who can stop the card, the last of my money was also ******. How is it possible that ****s were able to go on an online shopping spree without verification being sent to MY phone?

This consultant stopped the card and arranged with me where they can send the new card and confirmed that it will be done. It is now two weeks later, and my card is yet to come. I then had another horrible experience with the call centre trying to find out what is going on with the card, and eventually decided to phone the branch to find out if the card has been delivered yet. That consultant then informed me that there has been no order for a new card. I am blown away by the level of incompetence of all persons that were involved in assisting me with this ordeal.

As far as the ***** department goes, I have received no feedback after completing my affidavit a week and a half ago and only one ********** transaction has been reversed.

I am very upset and will refer NOBODY to use the services of this bank. I will be closing all of my accounts and I will take my business elsewhere.