FJ
Fazlin J

1 reviews | Active since Jan 2017

14 Jan 2017, 23:21

Problem Solved! Nedbank Cape Town

<p>I am a happy Nedbank Client. I've received such great service from your call Centre that I need to give credit where it's due. I set up my online banking inside the Parow branch in 2 min. Then they explained to me that I needed to speak to a consultant in the bank but had to little time on the day. I went to N1 branch the following day to do just that but the consultant somehow missed something and it wouldn't work. One 2 min call to the call Centre and it was sorted. The branch manager of N1 contacted me and apologized and told me that he has discussed it with her and helped her correct the situation. A few min later I got a call from the SAME agent to follow up if everything was sorted! That was so professional! I appreciate that they were willing to go the extra mile. </p> <p> </p> <p>I have been dealing with terrible vehicle finance from another bank. And good service is a breath of fresh air. </p>

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Replies (1)
Nedbank
Nedbank's reply15 Jan 2017, 20:23
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team