VB
Vincent B

1 reviews | Active since Mar 2015

07 Jan 2016, 10:55

Problem solved. Friendly, Professional.

My complaint of being repeatedly contacted by Nedbank with a wrong person's details (even though I'm not a client at all) was solved swiftly and effectively by Nedbank's representative Pamela. <br> <br> It is unfortunate that after repeatedly calling Nedbank for more than a year and not getting it solved, that I had to resort to hellopeter. Once Pamela contacted me through hellopeter (via email) it was a quick solve. <br> <br> I advice Nedbank to get people as effective as Pamela on your customer care phone lines so that it is not necessary to resort to hellopeter. <br> <br> Thank you Pamela, all the best.

0
Replies (1)
Nedbank
Nedbank's reply07 Jan 2016, 11:04
Official
Hello Vince.deBeer,

This is really outstanding feedback. We are happy to hear that Pamela was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards
Client Experience Team

Best regards,