Private Wealth advantages? - NONE

I would like to know what the purpose / advantage is to having a private banker? No one bothers to get back to me! I am frustrated! My private wealth banker was just changed - no warning - just a mail to say I am no longer your private banker! And now I hear that Tuesday and Thursday is work at office and the rest of the week is work from home! WHY??????? Your service has declined drastically - how do you run a bank from home. I would appreciate an answer today - if that is at all possible seeing that its not an office day