1 reviews | Active since Apr 2017

12 Apr 2017, 11:52

Private client waiting for an hour -Not satisfied

<p>I have been waiting for over 50minutes to collect a card. Still waiting... There are a lot of people who could fill the empty counters and help us but they are busy pacing up and down with coffee mugs. And for crying out loud I'm a private client and I have to sit here and waste time whilst people don't have any sense of customer service and urgency </p>

0
Replies (2)
Nedbank
Nedbank's reply12 Apr 2017, 12:06
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply15 May 2017, 13:52
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.