Private banking bad service

Good day

I am absolutely appalled by the service I am receiving at NEDBANK. After a long tedious episode of changing to private banking, then having debit orders returned, having to reconcile my account to see what the Professional Banker (Roshan Isaacs) has done and what she neglected to do on my account.

I have attached my correspondence with your private banking team. I have gone into the NEDBANK branch in St Georges Mall twice to migrate my account. I spoke to Farieda Davids who reversed R600 to my account and assured me the account has changed to a Savvy Plus account. This month the professional banking fees were deducted from my account again. I even logged a call on your website for this.

It seems like I will have continued unsatisfactory service and my Nedbank account will never be corrected after almost a year. I have to use my time and energy which causes even more frustration. I however will never refer this “professional” banking service to anyone. I will be changing banks all together as I cannot deal with this incompetence anymore. I will also distributing this email and the contents to everyone who is interested as people should be informed. R299 is way too much money to wasting on this inefficient and ineffective banking service.