Private Banker currently just post box

I have now been trying to get a simple answer from Nedbank Private Clients via my Private Banker for the past 3 months and ZERO information forth coming or available.

1) I was sold a lemon which Nedbank/MFC financed and I am asking what is the oldest age that can be financed as a Private Client without going to MFC?

2) Can the shortfall that exists be loaded on the new/demo car I intend purchasing when financed as a Private Client?

I actually need a Private Banker that actually meets and telephonically engages instead of the current post box I go now! I have not once had a telephone call from my current Private Banker since I was just throw over the wall into her client base.

3) This R75000 credit available facility must be removed from my account as it add ZERO benefit to me as the consumer yet I have to pay for something I will never use!!

4) For some or other reason MFC and my Private Banker I cannot email from my registered email address, yet I can reach them via my personal email address, and MFC thinks its okay just to reply use your registered email address without addressing the issues in the trail of emails from my Private Banker!!!

My previous Private Banker, Quintin Swannepoel was amazing!!!