PRIORITIZING COMPANY POLICY ABOVE THE CUSTOMER NEEDS

I dialled *** being Centurion branch and spoke to Nosiphiwo Melani and explained my query and she was not willing to assist from the word go, refused to give me her name when she realised I was getting irritated of her redundant response without proper elaboration to a resolve my request.Who then decided she didn't know how to help placed me on hold for quite some time just to call her "Team Leader" named Gretchen Williams who was already full of hearsay and didn't bother to do nor take the time out as a "Team Leader" to come up with a solution to y query instead after being on the phone with them for more than 20 min decided that my query was impossible for them to solve and gave me another no. to call.I honestly do not understand why is it that the so called service providers staff are the ones who always fears to assist a client in need.I then called the no. given and spoke ( Chadne Williams) ***** Department contact centre who was just as *********** as the others even worse was supposed to forward me a form which she never did.I am so dissapointed at NEDBANK service.