PREPAID ELECTRICITY - NEDBANK MONEY APP

NEDBANK, I am devastated!!!!!

This reveiew includes the likes of ESKOM & LANDIS+GYR (pre-paid electricity meter).

So, I purchased R1000.00 worth of pre-paid electricity on your Nedbank Money banking App of which we usually receive 700 units of electricity.

For some reason on this occassion we only received 300 units of electricity!!!!

This is ****************!!!

I know there are tarrriffs linked to your usage (again, ****************) but can your NEDBANK Money App not prompt the customer on which rate/tarrif they will be ********** on????? Also, where can one find a breakdown of the tarriffs and useage?!?!

If I had known i would have rather much bought R30 at a time to see us through for the month!

Again, I am devastated as times are already tough with our cut salaries through this pandemic!

Very dissatified Nedbank Customer - make a plan!!!!!!!!!!!