PrePaid Electricity failed and not resolved.

<p>On the 03/05/2016 I purchased R500.00 of prepaid electricity on Internet banking, The transaction fa****. (See Attached)</p> <p> </p> <p>After calling the call centre, Nedbank issued me with a new token (***90 0782)- but this also failed. In between all of this, I bought another voucher for R300 which did work.</p> <p>I called again and was advised that Nedbank cannot assist and I need to log a call with City Power which I did, a technicain came out and still the voucher did not work so now I am out of pocket of R500.00</p> <p> </p> <p>Nedbank Cases: ***2 & ***2 </p> <p>City Power Case: CP3187</p> <p>Nedbank Transaction ***/NEDBANK/***</p> <p>Amount: R500.00</p>