Pour service and bad attitude (Nedbank Ermelo)

I made a deposit on 25 November at a nebank atm in Ermelo, funds were retained by atm. I logged a query to be resolved in 5 day. To day is the 23 December still my query not resolved, being sent from one department to the other. The staff is so full of themselves, modelling around with no name tags, giving you attitude every time I visit the branch to make an enquiry. Except for Thobeka Mthethwa. Even the branch manager doesn’t even stop for a moment to find out if I’m being assisted. For follow ups I have to call using my phone even when in the branch since they show no sign of getting this matter resolved. They speak to you as if they are doing you a favour, let alone having to spend hours waiting.