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martinjschreuder M

1 reviews | Active since Jan 2017

19 Jan 2017, 15:22

Posted my wife's greenbacks card to THAILAND!! instead of Moorreesburg, South-Africa and charges R750 courier fee

<p>Nedbank Moorreesburg</p> <p> </p> <p>My wife ordered a new greenbacks card early in December 2016.</p> <p>When queried late December on the whereabouts of the card, she was told that the card was delivered to Thailand!!! Yes, Thailand!!!</p> <p> </p> <p>She got her card eventually somewhere in January only to find that Nedbank has charged R750 courier fee to het bank account.</p> <p> </p> <p>She has made countless calls to the *********** call centre and to the local Nedbank in Moorreesburg with no success.</p> <p> </p> <p>That is why I think Nedbank is the most *********** bunch in the banking sector!!!!!</p>

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Replies (3)
Nedbank
Nedbank's reply19 Jan 2017, 15:32
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply03 Feb 2017, 14:29
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship??

Kind regards

Client Experience Team

mM
martinjschreuder M's update14 Feb 2017, 14:53
Reviewer Update

Nedbank fixed the problem and refunded the money, BUT still maintains that the problem was not on their side...