Possible ongoing ********** debit order

I am disappointed that after years as a loyal Nedbank customer, my account is being debited with an amount that I did not approve for ‘NRB subscription fee’. I read other reviews from customers experiencing the same thing from 2015 which is concerning that such a huge ***** issue is ongoing for such a long period of time. My request is for this money to be credited to my account in less than one business week.