Possible ********** services

On the 26th of May 2022,I deposited R2900 at Capetown nedbank ATM. The Atm redeemed R2900 and I received my slip, I then deposited R100 as it had to be 3000 in total. I went into the main bank to notify them of this message as it was my first time seeing this, I laid a complaint and filed forms for investigation as the bank could only see the R100 not the R2900. On the third day I received a message from nedbank stating "your atm query with ref 756860 has been reviewed and declined" I almost had a cardiac arrest but contained myself and called the service Centre. I spoke to Thamsanqa Zungu who was extremely helpful, ref 763188 as we filed another investigation which on the 15th of May 2022 I received a message again declining my query. I have yet not received my money I am pleading for camera footage, I request an immediate response from the bank as it means no clients safety is taken into consideration, as a leading financial institution I don't believe this is all they can do by sending such messages when I trusted their ATMs and still went into the bank when I saw this error. I am appealing to all individuals banking in this country to listen and look and never trust Nedbank for as I am in this situation I am yet to understand why one of my co-workers had the same issue and the same bank. Someone in Nedbank needs to respond I am a single parent who works hard and sweats for every cent so it may just be a decline to review my investigation but to me it means life.