POOR,*********** CUSTOMER SERVICE FROM THE GLOBAL TEAM

Not deserving of the one star either. NEDBANK system is still faulty and not resolved after weeks as a result i was not able to add recipients and that has resulted in me having to go to the nearest branch on the 17th October . I filled in a manual application for an international payment to this day it has been a tedious experience having to communicate with the global team who seen to be confused and not having proper process or channel of dealing with such transaction. The delay is causing me penalty fees. Have communicated with Angela and Jabu is global both very friendly and tried their best to assist the delay seemed to be from their line managers. How does an escalation take more than 7 days what is the SLA? I have been calling the bank since the 20th October to date and no bank personnel has ever bothered to call/email explaining the delay.

NEDBANK NEEDS TO TREAT ITS CLIENTS BETTER.