Poorest service ever from online Loan Consultants

<p>It has been almost 3 months since I have been contacting the NEDBANK loan call centre with a query on my outstanding balance on my account. This account was previously in arrears and I brought it up to date earlier this year with an amount calculated by the arrears department. According to my contract my final payment is on 25 November 2016. I am very frustrated and am now talking to another consultant (3 months later) who is telling me I will be liable to pay an outstanding balance, I will have to pay for a further 10 months. Call ref ********** )Seriously, what was the point of a settlement amount if they still charge you the same rate in interest as if the account was in arrears? I am truly disappointed in the system and the way the banking world tries to squeeze the last bit of money out of people. I am also astounded by the fact that the staff of Nedbank Rondebosch encouraged me to go to the Ombudsman as they do not understand what the balance is for. I need answers and am feeling very unsatisfied and infuriated by the delay in resolving this issue. This is by far the poorest service I have ever received, from a bank that I think very highly of and encouraged friends and family to join.</p>