Poorest of the poor, service

<p>I bought airtime from an ATM, turns out it was wrong, Nedbank could not replace or reverse it, the most shocking part is that I was advised to "sell the airtime myself" . By the way the options at the ATM is "Telkom" only and I use Telkom mobile. I bought that airtime for R100, and now it is completely useless(I mean who recharges using a voucher on a landline in this day and age). The call centre agents do not even offer you an option so as to escalate the query if they cannot assist , even a normal corner store selling airtime can sort the issue out but a major bank such as theirs basically tell you to go fly a kite because there's nothing that they can do and then the agents alos tell you "we're not in the business of selling airtime"(wondering who does your quality assurance) so then why do it via the ATMS if you cannot assist when queries arise?, the worst part is that I AM A NEDBANK CUSTOMER MYSELF ! (Well soon not to be)</p>