Poorest Customer Service Nedbank

Nedbank offered the poorest service ever. The call centre *** rings unanswered with music for over an hour. I called this line for the past 2 days at different times but still music to my ears. I escalated the matter to complaints with no assistance none so ever, the call centre agents keeps telling me different messages. I am just so frustrated with the bad customer service and the laxity of Nedbank. Nedbank always advises to use their digital platforms versus going in person into the branch however online is the far worst service by far. I for one would not encourage anyone to use Nedbank Online and to bank with them ever and would advise all current account holders to move away from Nedbank all together.