Poorest customer service

Today the 20 Jul 2018, I phoned Nedbank Legal dept regarding with credit card and I was assisted by Bongi, she was not helping at all, she was very impatient as if I was wasting her personal time while she was supposed to help the client.

I was explaining to her my stressful situations of not getting credit due to my credit card in arrears but I am currently servicing the debt and I was just needed guidenes to clear my credit profile and also request discount to pay off my debt but I didn't get much help from her, she transfer my call to unavailable person which I didn't get assistance at the end of the day.

She left me stressed, depressed and frustrated and waste my valuable time.