Poorest customer service

I called on Tuesday about my home loan and consultant told me will get someone to call me then the other issue I have to go to the branch .Believe you me I drove to branch Kempton Acres only to find nothing is done at the branch the person was suppose to help number was given to me to call .Like really now this is not first time happening.Was given reference I need Nedbank to listen to our conversation and tell me if really with this economy of high petrol prices I have to do unnecessary trips and what about my time I left my work had to catch up after that.Still waiting for that call maybe it will happen I dnt know .Why can I be helped when I call ? Someone will call you ? REALLY ? Are you saying my issue is not important can wait ???????