Poor uCustomer service

I am very frustrated and dissapointed. The country and is panicking you release a statement saying you are able to assist in this time of the pendemic. One because I might need to stay home on a possible lock down.I contact the call centre and I get nothing bcz my loan is less than 6 months so U dnt get the payment discount of 60% and then I also cannot get a payment holiday because I have not been on a complete shutdown yet,how am I expected to try and deal with this issues If am unable to get any assitance from the bank that sent a huge statement to say theyare open. for me to be safe and healthy I need to buy more meds,more grocery ,more sanitizer healthier food options to gear up for the unknown especially with such a rapid rise. please assist. The collection consultant I just spoke to less than an hour was rude and when i told her she gave me attitude and transferred me when Ihad been on the line for over 20 minutes. What is going on .Dont post if help is selected and convinient to you