Poor slow service

I am a private banking client. I am in the bank to fetch a card,which I have had to pay for cos it stooped working,, and am here for an jour already. Nobody seems urgent. They mentioned thst the lines are slow but I can see that the computrts are working fine. When they do work on it theres no waiting between screens like the screen is hung. This is not the first time. Nedbank is pathetic. Listened to Dave Swegman recently about how wonderfully he is doing. BS. Thetes no difference. Maybe sandton and umhlanga is improved.