Poor Shameful Service from Nedbank ***

Dear Nedbank Complaints Line

We have tried speaking to your consultants but they are rude, unprofessional, don’t have a clue about customer service, not knowledgeable in their jobs and the only sentence they know is “ we will escalate this query as soon as possible”

The problem is as follows:

Nedbank did a debit order on my wife’s account for her personal loan account on Friday 30/09 as follows: Banu Rita Singh – ID ********** 122086

R514.97 – correct Debit order as per contract R2574.86 – correct Debit order as per contract

Your unhelpful team then did another debit as follows: R514.97 – wrong – debited twice – is this theft or *****???? R2574.86 – wrong – debited twice – is this theft or *****???

She then called the call center on Friday and was told we cant help you – call back on Saturday. She was then told told sorry its not their problem she must sort it out.

She called back on Saturday morning as was told by a lady at collections yes there is an issue and they will escalate and get the money paid back on Saturday morning. That has not been done – nothing new as this was another lie being told to us to keep us calm

She called Nedbank this morning – Collections and the lady that answered had no ethic at all – rude, unprofessional etc.

This matter is still not escalated – no payment has been received back into her account.

All her other accounts and debit orders have now come back unpaid all because someone at Nedbank does not know how to do their job properly.

Nebank is very easy taking the money from clients accounts but cannot refund / return the money back even after acknowledging that is was their mistake.

Can someone that knows what they are doing please contact us to tell us when we will get our money back???