Poor services and management

My account was debited twice last week. I made a phone call and even escalated the matter on Saturday as a matter of urgency since I was stranded far away from home.

On Monday, I made a follow-up to see if my refund has been approved for payment and the consultant assured me that they are attending to it and I will receive it on the same day or Tuesday morning.

On Tuesday, I called again to check, and they told me the same story, but this time, they said that they had attended to it. I waited the whole day, and yesterday, nothing has been reflected in my account.

I called in again yesterday in the afternoon and requested their complaints department whereby I logged a complaint, and they said they've escalated the matter to a manager and they will call me shortly.

It's the 5th day now waiting, and I am running out of patience. I was using capitec before and they made a refund to my capitec account within 48 hours of debiting it early in December, and now I moved to Nedbank, and this is the treatment they give me after the smooth relationship. I am so disappointed at this point and just want my money to get home seriously.